Refund & Return Policy

Last Updated: August 20, 2026

At Arixo Mart, we want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return requirements, you may contact us to request a return or refund. Please review the conditions below before submitting a return request.

Return Period

Customers may request a return within 30 days after receiving their order, provided that the product meets the return conditions described in this policy.

Return Eligibility

To be eligible for a return, the product should be in the same condition in which you received it. The item should be unused, unworn where applicable, and returned with its original packaging and accessories. You may also be required to provide your order number, receipt, or other proof of purchase so that we can verify the order.

How to Request a Return

To request a return, please contact Arixo Mart customer support using the contact information provided below. Please do not send a product back before receiving confirmation and return instructions from us. Products returned without prior approval may not be accepted.

Email: [YOUR REAL CUSTOMER SUPPORT EMAIL]
WhatsApp/Phone: [YOUR REAL NUMBER]

If your return request is approved, we will provide you with instructions regarding where and how to return the product. Return shipping arrangements may depend on the reason for the return and the applicable return conditions.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as you receive it. If the product arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible and provide your order details and, where appropriate, clear photos or videos showing the issue. We will review the case and determine the appropriate solution.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, or applicable regulations. This may include opened or used personal-care, beauty, hygiene, or similar products, as well as customized or personalized products where applicable.

Products that have been used, damaged after delivery through customer misuse, or returned without their original packaging or required accessories may also be excluded from return eligibility.

If you are unsure whether a specific product can be returned, please contact us before sending it back.

Sale Items

Sale or promotional products may be subject to specific return conditions. Any applicable restrictions will be communicated on the product page or during the promotion.

Exchanges

If you would like to exchange a product, please contact us first. Depending on product availability and the applicable return conditions, we may provide exchange instructions. In some cases, you may be required to return the original product and place a new order for the replacement item.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. If your refund is approved, the refund will be processed using the applicable original payment method where possible.

The time required for the refunded amount to appear in your account may vary depending on the payment provider, bank, or financial institution. For Cash on Delivery orders, the refund process and available refund method may differ, and our customer support team will provide the applicable instructions.

Return Shipping Costs

Return shipping costs may depend on the reason for the return. If the product is defective, damaged upon arrival, or incorrectly supplied by Arixo Mart, we will review the case and provide appropriate instructions. For other return requests, the customer may be responsible for applicable return shipping costs.

Contact Us

If you have any questions about our Refund & Return Policy or would like to request a return, please contact Arixo Mart using the details below.

Arixo Mart
Email: []
Country: Saudi Arabia